Frequently Asked Questions

What if our tour has to be cancelled due to weather or water conditions?

We will attempt to reschedule your tour for a different location or day/time. If you aren’t able to reschedule then we will issue a gift certificate or full refund.

Can I transport a rental bike in the cargo area (trunk, hatch, etc) of my vehicle?

We don’t allow rental bikes to be transported in this manner because it can lead to misadjusted or damaged bike components. If this happens on your way to your ride, it can make the bike inoperable and really bum out your ride. It also causes additional time and expense for us and makes the bikes less functional and reliable for future riders.

We’ve got you covered though! We rent bike racks that hold up to 3 bikes and will fit on most vehicles.

Do you use 2-person kayaks or single kayaks?

We always strive to have all guests in 2-person (tandem) kayaks because they are more stable on the water than single kayaks. This means that if you are a single traveler, or, are part of a group with an odd number of people, you may be paired up in a tandem kayak with a guest from a different group. We like to think of it as an opportunity to make a new friend!