Frequently Asked Questions
Frequently Asked Questions
What if our tour has to be cancelled due to weather or water conditions?
If weather conditions are not optimal for a safe and enjoyable experience, we will do our best to reschedule your tour for a different location or time. If you are unable to reschedule, we will issue a gift certificate or provide a full refund.
Can I transport a rental bike in the cargo area (trunk, hatch, etc) of my vehicle?
We don’t allow rental bikes to be transported in this manner because it can lead to misadjusted or damaged bike components. If this happens on your way to your ride, it can make the bike inoperable and bum out your day. It also causes additional time and expense for us, and makes the bikes less functional and reliable for future riders.
We’ve got you covered, though! We rent bike racks that hold up to three bicycles and will fit on most vehicles. We also offer shuttle service for an additional fee.
Do you use 2-person kayaks or single kayaks?
We always strive to have all guests in two-person (tandem) kayaks because they are more stable on the water than single kayaks. This means that if you are a single traveler or are part of a group with an odd number of people, you may be paired in a tandem kayak with a guest from a different group. We like to think of it as an opportunity to make a new friend!
Which tours are best for children or those with limited mobility?
For small children (4-7 years), we recommend our Golden Hour and Coastal Kayak Tours, which are the most wildlife-abundant and offer safe, exciting nature encounters.
Older children (8-12 years) will find all of our tours accessible and enjoyable.
For folks with limited mobility, we have kayaks with wide cockpits to ease entry and exit. We are happy to assist with transitions in and out of the boat.
Do I need special clothing or equipment for kayaking trips?
April-mid June and mid September-October:
-non-cotton long-sleeved shirt and leggings or shorts
-Fleece vest or jacket
-Beanie
-Sunglasses
mid June-mid September:
-swim bottoms or nylon shorts
-non-cotton long or short-sleeved shirt
-hat
-sunglasses
We provide:
Farmer John-style Neoprene Wetsuit (sleeveless)
Neoprene boots
PFD
Splash jacket (light windbreaker/rain jacket)
Gloves
We have sunglass retainers and phone bags available to rent for $5 each.
Are we on the water the entire time during kayak tours?
No, we spend about 20 minutes getting geared up, then drive to the launch site, located about 20 minutes from our shop. We will unload boats, have a short safety briefing and orientation to the area, then enjoy the rest of the time on the water!
We don’t have a lot of time; which tours fit my tight schedule?
Our Starlight and Bioluminescence tour and Golden Hour tour are great ways to bookend a day of adventuring in Olympic National Park.
Is there anything special we should bring for night tours?
The ocean breeze gets chilly even during warm summer evenings. We recommend bringing a fleece jacket and a hat. We provide splash jackets and gloves to help you stay dry and warm.
If you have shoes you don’t mind getting wet, wear those; otherwise, let us know your shoe size when you book your tour, and we will supply you with a pair of neoprene boots.
Where does my tour launch?
Coastal Kayak, Golden Hour, and Starlight and Bioluminescence Tours: Freshwater Bay County Park
Lake Crescent Tour: Lake Crescent Boat Launch
Spruce Railroad Tour: Spruce Railroad Trail
Olympic Adventure Trail Mountain Bike Tour: Olympic Adventure Route, East Trailhead
Will I need to return to the shop after the tour?
We understand that your time is precious, so to maximize your memory-making moments, we’ll collect your gear at the end of your tour, and you are welcome to head straight to your next adventure!
