Bicycle Rental Frequently Asked Questions
Can we ride our rental bikes from your shop to a riding area?
Yes! The Olympic Discovery Trail (paved) is about 2.5 miles from our shop and gives you access to many miles of dedicated paved bike path. For mountain biking, the Olympic Adventure Trail is about 4.5 miles from our shop and Dry Hill is less than a mile from our shop.
Can I transport a rental bike in the cargo area (trunk, hatch, etc) of my vehicle?
We don’t allow rental bikes to be transported in this manner because it can lead to misadjusted or damaged bike components. If this happens on your way to your ride, it can make the bike inoperable and really bum out your ride. It also causes additional time and expense for us and makes the bikes less functional and reliable for future riders.
We’ve got you covered though! We rent bike racks that hold up to 3 bikes and will fit on most vehicles.
Do you offer bike transportation or delivery service?
We aren’t able to offer transport or delivery of bikes. We do rent bike racks that hold up to 3 bikes and will fit on most vehicles.
Do we need to bring our own gear?
Nope! Helmets, repair kits, and bike locks are all provided in the cost of the rental. You are welcome to use your own gear if you have it, but we have got you covered!
What is the cancellation policy for bike rentals?
Click here for our cancellation policy.
What is the daily rental period?
The one day rental period is from 9:30AM to 4:30PM. We can generally accommodate later drop-off if requested.
When can I pick up my rental equipment?
The rental pickup window is from 9:30AM to 10:30AM on the day of your rental. Occasionally we are able to accommodate rental pickup outside of this window. If you would like to request a pickup outside of this window, please email us at least 48 hours before the start time (9:30AM) of your rental day. Send the email to info@elevateoutdoors.us
What does the additional damage protection cover?
Any damages up to $100--no charges to you
Damages over $100 --you pay only 50% of total repair cost (parts and labor)
Program does not cover lost, stolen or any non returned items
Without this protection, you are responsible for 100% payment of all damages